Privacy Policy VIO77 –
Your Personal Data Protection in Malaysia

Vio77 Entertainment Group ("vio77", "we" or "our platform") places great importance on the privacy of every member who uses our services. This Privacy Policy is crafted to transparently explain how we handle your personal information from the moment you register an account through to your active time on the platform.

This document applies to all users accessing the VIO77 website at vio77.vu, the VIO77 mobile app, and all related services we offer. By registering an account or continuing to use our platform, you consent to the collection and use of your personal data as described in this Privacy Policy.

If you do not agree with any part of this Privacy Policy, please stop using the vio77 platform. We encourage you to review this policy periodically as it may be updated from time to time.

Vio77 collects several categories of information from you in different situations. Our core principle is that we only collect data that is genuinely necessary to provide a safe, fair, and regulatory-compliant service.

Information you provide directly:

• Registration information: full name, date of birth, email address, phone number, and password.
• Identity verification documents (KYC): copies of your national identity card (MyKad), passport, or valid identity document, as well as proof of current address such as a utility bill or bank statement.
• Financial information: bank account number, bank name, and e-wallet details used for deposits and withdrawals.
• Communications: any messages, complaints, feedback, or information you send to the vio77 support team via live chat, email, or other channels.

Information collected automatically:

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage data: pages visited, time spent on the platform, games played, bets placed, and transaction history.
• Cookie and tracking technology data: session information, user preferences, and analytics data to improve platform performance.

Vio77 does not collect sensitive data such as health information, religious beliefs, or political views. All data collection is carried out in adherence to the principle of data minimisation — we only collect what is strictly necessary.

The personal data we collect is used for the following purposes, and no more than that:

• Account management: Processing registration, verifying your identity via KYC, managing login, and ensuring the security of your account.
• Service provision: Enabling you to play games, make deposits, process withdrawals, and access all features of the vio77 platform.
• Fraud prevention: Detecting and preventing suspicious activity, multiple account usage, money laundering, and any form of platform exploitation.
• Customer Support: Helping you resolve technical issues, answer inquiries, and handle complaints more efficiently.
• Platform improvements: Analysing usage patterns to improve performance, design, and the overall experience on vio77.
• Marketing communications: Sending you promotional information, bonuses, and exclusive offers – you may unsubscribe from marketing communications at any time.
• Legal compliance: Fulfilling applicable legal and regulatory obligations, including financial reporting requirements and anti-money laundering compliance.

Vio77 does not sell or rent your personal data to any third party. However, in certain limited situations, we may share your information with specific parties:

• Service providers: Third-party companies that help us operate the platform, such as payment processing providers, KYC verification services, and technical infrastructure providers. They are only permitted to use your data for the specified purposes and are bound by strict confidentiality agreements.
• Regulatory authorities: Government bodies or regulatory authorities when required by law, court order, or valid legal process.
• Fraud prevention: Anti-fraud agencies or industry bodies for the purpose of detecting and preventing financial crime – in such cases, only the minimum necessary information will be shared.
• Business transfers: In the event of a merger, acquisition, or sale of vio77 business assets, user data may be transferred to the successor entity subject to the same or higher level of privacy protection.

In all of the above cases, we will ensure that data sharing is carried out in compliance with applicable data protection legislation and with adequate safeguards in place.

Vio77 invests seriously in security infrastructure to ensure your personal data is always protected against unauthorised access, disclosure, alteration, or destruction. Key security measures we implement include:

• Data-in-transit encryption: All communications between your device and vio77 servers are secured with 256-bit TLS/SSL protocols, ensuring your data cannot be intercepted in transit.
• Data-at-rest encryption: Sensitive data such as financial information and KYC documents are stored in encrypted form on our servers.
• Layered access control: Only specifically authorised staff may access user data, and every access is logged for audit purposes.
• 24/7 Monitoring: Our systems are continuously monitored to detect any suspicious activity or intrusion attempts.
• Regular security audits: vio77 conducts regular penetration testing and security audits to identify and address any system vulnerabilities.
• Two-factor authentication (2FA): We offer two-factor authentication for an added layer of security on your account.

Should a data security breach materially affect you, vio77 is committed to notifying you within the timeframe required by applicable law.

Vio77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for basic platform operations such as login session authentication and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Helping us understand how users interact with the platform through anonymised analytics data. This information is used to improve platform performance and design.
• Functional cookies: Saving your preferences such as language, display settings, and login information for your convenience.
• Marketing cookies: Used to display relevant advertisements and promotions to you based on your interests and activity on the platform.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and your experience on the VIO77 platform.

As a vio77 member, you have the following rights regarding your personal data. We respect and facilitate the exercise of all these rights:

Vio77 retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or for as long as required by applicable law.

• Active account data: Retained for as long as your account remains active on the VIO77 platform.
• Closed account data: Following account closure, financial and KYC data is retained for a minimum of 5 years for anti-money laundering compliance purposes.
• Communication data: Customer support communication records are retained for 2 years from the date of the last interaction.
• Technical log data: Access logs and technical data are retained for 12 months for security and troubleshooting purposes.

Once the retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be linked to you.

Vio77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our service practices, technological developments, or new legal requirements. When significant changes are made:

• The "Updated" date at the top of this page will be revised.
• Notifications will be sent to all registered members via email or in-account notice.
• Previous versions of the Privacy Policy will be kept in an archive available upon member request.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Privacy Email: [email protected] – for specific enquiries regarding personal data and privacy rights.
• Live Chat: Available 24/7 on the vio77 platform for general enquiries.
• Support Email: [email protected] – for general assistance with your account.
• FAQ: Visit FAQ page for answers to common questions about privacy and data security.

We are committed to responding to all privacy-related enquiries within 14 working days. For more complex requests involving the right to erasure or data access, please provide your account information and a detailed description of your request so we can process it more quickly and accurately.

Vio77 believes your trust is the most valuable asset we hold. We are committed to remaining transparent, accountable, and respectful of your privacy in every aspect of our platform's operations.