Terms and Conditions VIO77 –
Complete Guide to Using Our Platform

Welcome to VIO77, an online gaming platform operated by VIO77 Entertainment Group. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("User" or "Member") and VIO77 regarding your use of the website, mobile app, and all services provided by VIO77.

By registering an account, making a deposit, or using any part of the VIO77 platform, you hereby confirm that you have read, understood, and agreed to be bound by all Terms set out in this document, including our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

These Terms apply to all vio77 platform users, including unregistered visitors, registered members, and VIP members. vio77 reserves the right to modify, add to, or amend these Terms at any time without prior notice, unless otherwise stated.

To be eligible to use the vio77 platform and register as a member, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Having full legal capacity to enter into a binding agreement.
• Not a resident or citizen of any jurisdiction where the use of VIO77 services is prohibited or restricted by local law.
• You have never had a vio77 account previously suspended or closed due to a violation of these Terms.
• Registering under your own name and not on behalf of another person or legal entity.

Vio77 reserves the right to request identity verification documents (KYC) at any time to confirm your eligibility. Failure to submit the required documents within the specified timeframe may result in the temporary suspension or closure of your account.

Each individual is only permitted to hold one (1) active account at vio77. Owning multiple accounts is strictly prohibited and may result in all associated accounts being suspended and their balances permanently frozen.

During registration, you are required to:

• Providing accurate, complete, and current information including your full name, date of birth, email address, and phone number.
• Setting a strong and unique password for your account. VIO77 recommends using a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Ensuring your account information is kept up to date whenever any changes to your personal details occur.

You are solely responsible for maintaining the confidentiality of your account password. Any activity that occurs under your account is considered your own action, unless you have promptly reported loss of access to the VIO77 support team.

Vio77 will not be liable for any losses arising from the use of your account by an unauthorised party, particularly if you fail to take reasonable security measures to protect your login credentials.

Vio77 supports a wide range of popular deposit and withdrawal methods in Malaysia, including online bank transfers, e-wallets, and other digital payment methods available on the platform.

Deposit-Related:

• All deposits must be made using a payment method registered in your own name. VIO77 does not accept third-party deposits.
• Minimum and maximum deposit limits are as stated in the Finance section of your account and may vary depending on the selected payment method.
• Deposits are typically credited to your account within a few minutes. If your deposit has not been credited within 30 minutes, please contact our support team.

Withdrawal-Related:

• Withdrawal requests will be processed once all bonus wagering requirements (if any) have been fully met and KYC verification is complete.
• Withdrawals can only be made to the same payment method used for the deposit, for fraud prevention purposes.
• Vio77 reserves the right to request proof of ownership of a payment method before processing any withdrawal.
• Withdrawal processing time is between 2 and 6 hours for standard members, and faster for VIP members.

Vio77 offers a variety of bonuses and promotions to members, including welcome bonuses, reload bonuses, cashback, seasonal promotions, and VIP program rewards. All bonuses are subject to the following terms and conditions:

• Each bonus has its own wagering (rollover) requirement that must be met before withdrawal of wins is permitted. Rollover requirements are typically between 5x and 20x depending on the bonus type.
• Bonuses must be claimed within the specified time period. Unclaimed bonuses will expire automatically after that period.
• Using multiple accounts to claim the same bonus is prohibited and may result in the cancellation of all bonuses and account closure.
• Vio77 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Winnings from free spins or bonus credits may be subject to the maximum withdrawal limit stated in the relevant promotion terms.

In the event of a conflict between these general terms and the specific terms of a promotion, the specific promotion terms shall apply. Please read the conditions of each promotion carefully before claiming it.

All games available on the VIO77 platform — including sports betting, bingo, fish shooting, slots, and live casino games — are subject to their individual rules, which can be found within each game.

• All game results are final. VIO77 will not alter game results except in cases of technical errors verified by our technical team.
• In the event of a technical disruption during an active game, VIO77 reserves the right to void or declare the relevant bet invalid and return the original bet amount to your account.
• Bets placed using bonus balance are subject to the maximum betting limit stated in the relevant bonus terms.
• Vio77 reserves the right to void any bet suspected of involving exploitation, cheating, or the use of automated software (bots).

For live sports betting, odds are subject to change until the bet is confirmed. vio77 is not responsible for any delays in bet confirmation arising from connectivity issues on the user's end.

Use of the VIO77 platform is subject to strict conduct guidelines. The following actions are strictly prohibited and may result in firm action being taken against your account:

• Registering more than one account or using another person's information to register an account.
• Using automation software, bots, scripts, or any technical method to exploit games or bonus systems.
• Colluding with other players to manipulate game outcomes or exploit promotions (collusion).
• Engaging in any form of money laundering through deposits and withdrawals on the platform.
• Providing false or misleading information during the KYC process or in any communication with VIO77.
• Abusing the customer support system by making false claims or threatening VIO77 staff.
• Attempting to hack, attack, or disrupt the operations of the VIO77 platform in any way.

Vio77 reserves the right to suspend or close your account at any time if there is reasonable cause to do so, including:

• Recommendation by the fraud prevention team that your account is involved in suspicious activity.
• Failure to complete the KYC verification process within the stipulated period.
• Violating any of the Terms stated in this document.
• Account closure request initiated by you (self-exclusion or permanent closure).

You may also request to close your account at any time by contacting the VIO77 customer support team. Once your account is closed upon your request, any eligible balance will be processed for withdrawal after all conditions have been met.

For account closures resulting from a breach of Terms, VIO77 reserves the right to withhold the account balance pending the outcome of the investigation conducted.

Vio77 provides its gaming platform "as is" and makes no guarantee that the service will always be free from technical disruptions, errors, or failures. To the extent permitted by applicable law:

• Vio77 is not responsible for any loss of winnings, anticipated profits, or indirect losses arising from technical disruptions beyond our control.
• Vio77 is not liable for any losses arising from unauthorised access to your account due to your own negligence in safeguarding your login credentials.
• VIO77's maximum liability to you in any situation is limited to the total amount you deposited within the 30 days preceding the claim.

These terms do not diminish any user rights protected by applicable consumer protection laws in Malaysia.

All content, designs, logos, graphics, text, software, domain names, and other visual elements on the VIO77 platform are the exclusive property of VIO77 Entertainment Group and are protected by applicable intellectual property laws.

You not permitted to:

• Copying, distributing, republishing, or selling any VIO77 content without prior written authorisation.
• Using VIO77's logos, brand names, or images for personal or commercial purposes without authorisation.
• Attempting to reverse engineer any software or systems used by VIO77.

Any infringement of VIO77's intellectual property may result in civil and criminal legal action.

Vio77 treats your privacy as a top priority. The collection, use, and storage of your personal data are governed by our Privacy Policy, which forms part of this agreement.

In summary, VIO77:

• Only collecting data necessary to provide services and fulfil regulatory obligations.
• Protecting your data with 256-bit SSL encryption and strict internal access controls.
• We do not sell or transfer your personal data to third parties for marketing purposes.
• Retaining your data for as long as required by law or until your account is closed, whichever is longer.

For more information, please refer to Privacy Policy in full.

Vio77 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. When material changes are made, vio77 will:

• Updating the "Last Updated" date shown at the top of this page.
• Sending notifications to registered members via email or in-app notifications.
• Displaying a prominent notice on the platform's homepage for a reasonable period.

Continued use of the VIO77 platform after any amendments are made will be considered as your acceptance of the revised Terms. If you do not agree with the changes, you have the right to close your account and discontinue use of the platform.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the VIO77 platform, our team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat button on the platform.
• Support Email: [email protected] (Response within 24 hours)
• FAQ Section: Visit FAQ page for answers to frequently asked questions.

For formal complaints regarding your account, transactions, or game results, please contact our customer support with your account number, date of the incident, and a detailed description of the issue. We are committed to resolving every complaint within a reasonable timeframe.

These Terms and Conditions are governed by applicable laws, and any disputes will be resolved through mutually agreed dispute resolution methods.